Shipping, Delivery & Returns


The Goods will be delivered to You at the address You provided at the check out which may be an address other than the billing address.


At the check out, You will have to chose the delivery options available and Seller will deliver products using this service. Information about delivery options can be found in the web page and at the check out. Depending on which shipping method You choose and the total amount of your order, shipping fees may apply. The delivery fee to You will be free, when Your order is 100 EUR or more and delivery address is in Latvia/Estonia/Lithuania. If Your order is less than 100 EUR, You will be charged for the shipment. Any shipping costs will only be added once per order, regardless of the number of packages in the order.


The expected delivery time can be found the web site. Please note, that in the order confirmation delivery time may differ. Seller will always try to deliver your order within the estimated number of working days for delivery, stated on the web site or/and in your order confirmation. In addition, that the time for delivery may vary depending on where products are delivered, what delivery option was chosen and the season of the year. If your order is delayed, Seller will notify the customer (You) and You have the right to cancel Your order if the delay has a significant impact on you.


If Your order contains several items and some of the items are temporarily out of stock, Seller will contact you and inform about the stock situation regarding ordered goods, Seller will divide Your order into several deliveries. The out of stock item will be delivered to You at a later date free of charge. In addition, the delayed item can be cancelled by You, if the delay has a significant impact on you.


You are responsible for picking up your order within the time stated on the delivery notice.


Packages that are not picked up within the time specified on the delivery notice ordered goods will be sent back to Seller’s warehouse. Seller will inform You about the received products and if you wish the order to be send again to the same address or different address, you will have to pay delivery costs again.


 Cancellation, return and refund

 Seller may decline Your order if you have provided the Seller with incorrect information at checkout, if the Seller suspect an attempt to commit fraud or if the order cannot be completed since the product You have ordered is out of stock. In such cases, we will notify you as soon as possible.



 According to EU consumer protection legislation, You have a legal right to cancel Your order within 14 days from the day You have receive the product (or 14 days from the day when some person on your behalf have received the product) that was purchased from the web site.

Within 14 days from receiving goods, You have right to open the package, inspect the goods to the extent required in order to assess its quality and purpose.

If You have handled the product to a greater extent than required to determine its quality and purpose, Seller has rights to deduct a sum from the refund.


If in any circumstances within 14 days, You want to exchange the received product, You shall return product and place a new order on the web site.


For certain products, no rights of return apply. If a product is not suitable for return due to health or hygiene reasons, you will not be able to return the product if You have broken the seal on the product. Also, You do not have the right to return a product that:

  • made-to-measure or custom-made products or products made to your specification or clearly personalised;
  • perishable goods, such as food.

To meet the cancellation deadline, it is sufficient for you to send Your communication concerning Your exercise of the right to cancel before the cancellation period has expired.



If You decided to cancel the order within 14 days from the received day, You shall inform about Your decision to the Seller via an email .


Return address is: Three horses SIA, Bezdelīgu iela 5, Piņķi, Babītes pag., Mārupes nov, Latvija LV-2107.


Goods shall be returned without undue delay and in any event not later than 14 days from the day on which You have informed the Seller about the agreement cancellation. The deadline is met if you send back the goods before the period of 14 days has expired.


Goods to be returned to Seller prior to any refund taking place.


The cost of the return shipping must be paid by You (customer).



If You decided to cancel the order within 14 days, Seller will return to You all payments received from Your account, excluding the costs of delivery.

If You are not satisfied with purchased goods, Seller will be happy to accept Your timely return of unused, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the packaging and tags and be in the same condition as when it was received.

The refund will be done as soon as possible, but not later than 14 days after the day Seller receive back the goods, or 14 days after you have shown that you have sent return goods back to the Seller.

Faulty Product, Damaged on Arrival

It should be noted, that all returned products that were claimed to have some defects will be checked and verified by Seller or producer. It should be noted, that if no defects are identified in the returned product, it will be shipped back to You and all transportation costs will be charged from your account, via your original payment method or hold the product until full payment has been received by Seller for the return transport costs.

In the case, if You notify a problem to the Seller under this condition, Sellers only obligation will be, at your option:

  1. to make good any shortage or non-delivery;
  2. to replace or repair any goods that are damaged or defective; or
  • to refund to you the amount paid by you for the goods in question in whatever way we choose.

Save as precluded by law, Seller will not be liable to You for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem You notify to Seller under this condition and Seller shall have no liability to pay any money to You by way of compensation other than to refund to You the amount paid by you for the goods in question as above.


Limitation of Liability

The Seller will not be liable to You for any loss or damage in circumstances where:

  1. there is no breach of a legal duty owed to you by the supplier or by its employees or agents;
  2. such loss or damage is not a reasonably foreseeable result of any such breach;
  • any increase in loss or damage resulting from breach by you of any term of this contract.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.